Client Testimonials – Hudson Valley Plumbing, Heating & Air Conditioning Reviews
Royal Class Service is rated 4.8 /5 based on these 13 happy customer reviews
Just wanted to say I was upset because of a scheduling mix-up in your office. But your serviceman, Craig Dombal, came to my home, and despite having traveled from New Windsor, and despite doing a job for a price that probably lost money for your company, Craig was professional, friendly and courteous, and did the same job that he would have done if I had paid you full rate. I could have used a competitor for this job, but chose Royal Class Service because of loyalty to the company. The scheduling mix-up in your front office made me want to leave you, but Craig's professionalism saved me as a customer. I might add that, in the past I have referred other potential clients to you. I will continue to recommend you on the strength of Craig's work ethic and attitude. Your company will benefit with more employees like Craig. Thank you Shurell Jones
Outstanding Boiler Service
I would like to recognize Royal Class Service for providing outstanding service on my boiler ! There was a complicated problem with the boiler but Dan was able to immediately recognize what was going on as well as how to resolve the issue. I was very impressed with his knowledge and his professionalism. A part needed to be ordered and then Dan and Jon returned to complete the repair. They did a great job - efficient, neat and most importantly they resolved the problem. I would also like to recognize and thank Matthew, the owner, very much for his personal involvement in resolving the problem. It is not always now days that an owner is so involved in taking care of customers. I cannot say enough good about the overall Royal Class Service experience! Also would like to mention Maria in the office who handled everything so graciously and made this an easy process. HIGHLY RECOMMEND !!!!!!
We were so pleased with the service that we received from your staff throughout our gas conversion.I'm writing and gave 3 stars for Convenience only because we receive a large amount of bulk mail from your company post-service.We really don't need to receive any mail from you and it must be a huge expense and waste of resources to send these out each month.As we are a paperless household I ask that you please remove us from your mailing list.Much appreciated.
I have never had a better experience with a company.
I can honestly say, I have never had a better experience with a company. They went out of their way in every way, from coming to me at 7:30 in the morning when I had no other time, to bringing me coffee when they installed the boiler. They call back right away, are there when they say they are going to be, and got me a good price and very good financing. I will recommend them to anyone who needs their services.
Glad I Called
The overall installation was very good. Crew was very nice and professional and spent extra time to ensure a clean install and protect the carpet.
The men who did the work were courteous and professional. They are to be commended.
Brock was awesome! I had a leak in the wall of my downstairs kitchen. Not an easy project by any means. He had to open up the wall to get to the problem. He was so friendly and helpful and made sure I understood what was going on. He replaced the defective pipe and even helped me seal the wall back up. Great guy. I would definitely use Royal Class Service again.
I get hooked up with Matt and his crew through Central Hudson's gas conversion program. I could not have been happier at the results. The installation crew was great and felt like saying goodbye to family at the end of the day when the job was complete. They dealt with my curiosity very well during the day when I ventured into the furnace room to see what was going on. The carpets and floor were covered and nary a trace was left behind following the job. The icing on the cake was when an outdated thermostat needed to be replaced to match the upgrade in furnace was done with out a hitch and included in the job. THANK YOU!! I can not say enough good about this company. I would strongly recommend them to you for all your plumbing, heating and cooling needs.
We had the pleasure of dealing with Matt Pillius with the recent installation of a heating system in our home. This is an extremely dependable and reliable company who I would highly recommend. The men are neat, clean and very respectful of the homeowner. They did an excellent job and we would not hesitate to recommend them to others. A job very well done!! Thank you.
Dan Allison and his assistant, Anthony, installed my new boiler and indirect system in November of last year. They were doing the work for Love/Effron, who sold the system to me. The first day did not start well due to missing/wrong components supplied by Love/Effron. Nevertheless, Dan was a consummate professional and was able to make significant progress the first day, despite having to wait until the following day for critical system components. Despite the need for several phone calls to get the correct components on order and several trips to pick up components that were not originally supplied but necessary, and my desire to watch the install process first hand and ask questions from time to time, Dan remained calm and focused and resourceful. He worked late the second day until every component was connected and ready for test. The system fired right up and all of the new technology began working as expected. No leaks. No install errors. Dan is a true asset to your team. Please treat him well and keep him around, as I may have need of his expertise on future projects. Best Regards, Tim Marchini
Happy with the service so far. Workers were friendly and very informative.
We would like to thank you for your assistance in our converting from oil to gas. We will always keep you in mind.
Ecellent, professional & timely
Greatly impressed with the fast, efficient and effective service. Our drain problem was fixed properly the first time and in short order. The technician was professional, confident and skilled. We are glad that we called Royal Class Service and you will be too!
Very courteous & cognitive of cleanliness
"Your workers were very attentive to my elderly mother. Very courteous & cognitive of cleanliness."
Love their work!
"Matt Pillus, Niles, Dan could have not been more professional. They did a wonderful job and would recommend them highly. Love their work! Would recommend to family and friends."
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